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Detroit Princess Purchase Policies
Click here to Purchase Detroit Princess Tickets!
Our goal at the Detroit Princess is to make your purchasing experience
easy, efficient and fair, so you can enjoy your boating experience. The
following purchase policies are designed to ensure your satisfaction and
understanding of the purchasing process for the Detroit Princess. If you
have any questions about the information below, please contact us at (877)
338-2628.
Cancelled and Postponed Events
If an event is cancelled, you will be contacted by the contact information
you supplied. You will be offered the opportunity to choose an event of
equal or lesser value within one year of your original booking, or you
can book a pricier event by paying the difference of your original ticket
and your new booking. In the case of an event cancellation by the Detroit
Princess, no service charge will be collected.The Detroit Princess Riverboat
does not issue exchanges or refunds after a ticket has been purchased.
Refunds & Exchanges
The boat is open to the weather and NO refunds will be given for nonperformance
due to weather or as a result of direct orders from the US Coast
Guard except at the discretion of the Detroit Princess.
Before purchasing tickets, carefully review your event and date selection.
The Detroit Princess Riverboat does not issue exchanges or refunds
after a ticket has been purchased or for lost, stolen, damaged or destroyed
tickets.
In the event of a date reschedule, a 10% service charge will be collected,
not to exceed $20 in surcharges for one booking.
Currency
All ticket prices for events that occur in the United States are stated
in U.S. Dollars. All ticket prices for events that occur in Canada are
stated in Canadian Dollars.
Payment Methods
The Detroit Princess Riverboat accepts several methods of payment to
accommodate your needs, including American Express, Visa, MasterCard,
and Discover. A check is also accepted if received within 5 days of when
you book your tickets or your tickets will be invalid. If your event is
within 5 days of your booking and you need to pay by check, please call
our Detroit Princess office to discuss payment options.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation
page or email) after submitting payment information, or if you experience
an error message or service interruption after submitting payment information,
it is your responsibility to confirm with the Detroit Princess Riverboat
whether or not your order has been placed. Only you may be aware of any
problems that may occur during the purchase process. The Detroit Princess
will not be responsible for losses (monetary or otherwise) if you assume
that an order was not placed because you failed to receive confirmation.
Billing Information Verification
Orders are processed only after a billing address, and other billing
information, has been verified. Occasionally, we receive incorrect billing
or credit card account information for a ticket order that can delay processing
and delivery. In these cases, the Detroit Princess customer service will
attempt to contact you, using the information provided at the time of
purchase. If the Detroit Princess is unable to reach you after several
attempts, the Detroit Princess may cancel your order and may sell your
tickets to another customer.
Delivery Options
Your ticket should be printed when it appears on your web browser window,
if purchase takes place via the Internet. If you do not have access to
a printer, please write down your bar code numbers. As all passengers
will need this upon boarding. They MUST bring valid photo identification
and your written barcode numbers to be allowed on the boat. If your ticket
is purchased via phone the information provided at purchase is where your
boarding passes will be sent.
Pricing Errors
If the amount you pay for a ticket is obviously or grossly incorrect,
regardless of an error in a price posted on this web site or otherwise
communicated to you, and regardless of whether a transactional malfunction
of this web site or other Detroit Princess operated system, then the Detroit
Princess will have the right to cancel that ticket (or the order for that
ticket) and refund to you the amount that you paid.
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CRUISES
